Shipping policy
Where we ship
We ship within the United States (including Alaska, Hawaii, U.S. territories and APO/FPO addresses) and to Canada.
Processing time
Every order is printed and packed in our workshop in Campbell, California. Orders typically ship the next business day.
Shipping within the United States
We ship with USPS. Shipping is calculated at checkout from your address and the weight of your order, so you only pay actual postage. You can choose from:
- USPS Ground Advantage: our most affordable option.
- USPS Priority Mail: faster delivery.
Checkout shows the price for each option before you pay.
Shipping to Canada
- Cost: a flat $18 USD per order, shown in Canadian dollars at checkout.
- Method: USPS First-Class Package International, delivered by Canada Post.
- Delivery time: usually 1 to 3 weeks after the order ships. Customs can occasionally add a few days.
- Duties and taxes: prices and shipping don't include Canadian GST/HST or duties. Depending on the order value, Canada Post may collect GST/HST and a handling fee when your package is delivered.
Tracking
You'll get an email with a tracking number as soon as your order ships.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us right away at hackracer.store@gmail.com and we'll fix it if the order hasn't shipped yet.
Lost or delayed packages
If your tracking hasn't updated in a while or your package hasn't arrived, email us with your order number and we'll help sort it out with USPS.